Dead employees cannot work, and tired employees will not preform.

There are many benefits to this process of listening. The first is that good listeners are created as people feel listened to. Listening is a reciprocal process - we become more attentive to others if they have attended to us.

We can’t run this experiment a thousand times to see the range of different outcomes. We can only run it once. The human mind has trouble with situations like that. We see patterns where they don’t exist, we find meaning in randomness.

Two points that are very important points to remember and ask: Is it real and does it work?

Written By Edward T. Hall

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