Your retaliation is unspeakable. For this alone, you must forgive me for my treatment of you." "Still high-handed?" "I literally risked my neck just now to say that in front of you.

But it’s well known that repression makes a religion flourish.

Obsession with revenge is an indication of emotional instability. Do not become what hurt you, be better and do better.

Even if the first versions of a product are well done, human-centered, and focused upon real needs, it is the rare organization that is content to let a good product stay untouched.

Written By Donald A. Norman

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